Frequently Asked Questions

Q: Warranty and Repair Information

A: Returns and exchanges can be made on any new and unused product within 60 days of purchase, less the cost of shipping & handling.
For a return or exchange, email us at admin@theoutdoorgear.com. Please put "Guarantee" and the 3 digit order number (i.e. Guarantee-111) in the email subject heading. This helps us match the return to the correct order.
For Warranty claims after 60 days, please see the manufacturer's warranty policy.
For White Sierra please contact  custsvc@whitesierra.com to receive an RA number.

Q: How do your suppliers test their outdoor gear?

A: Manufacturer’s tests their products in a number of different ways. The fabric itself is tested through independent laboratories like the Oeko Labs and supplier tests are conducted.  Second, both Maria and Al personally test many of our garments through field testing them in their intended uses as well as through independent testers like backpackgeartest.com.  Finally, some of our products are reviewed by trade publication and magazines. In addition, we have many dedicated fans and customers who give us detailed feedback on fit, function and durability. If during any of these steps a design feature fails to live up to specifications we communicate with our partners for a correction or discontinue offering the product on our site.

Q: How Do I Fit Convertible Pants Legs Into the Pocket?

A: The left pant leg has a mesh pocket specially designed to hold the removed legs in a self contained pocket. Roll the legs or stuff them into that pocket. There are two velcro tabs that can be fastened around the belt of the pant to keep the legs handy. If you're hiking over rough terrain it might be a better idea to pack the legs in the pocket and put the pocket in your pack to avoid losing it.

Q: How do I fold White Sierra’s rain jacket to fit into the Packable Pocket?

A: The front right pocket of the jacket has a double zipper and is specially designed to hold the whole jacket as a self contained pocket. The official way to repack the jacket is: # Zip closed # Fold the jacket in thirds # Roll the ends to the dimensions of the packable pocket # Turn the pocket inside out and presto! On the other hand, you might be able to turn the pocket inside out and then stuff the jacket in there. -- It takes less time, and the wrinkles are about the same.

Q: I have a White Sierra shell jacket and I've lost the fleece liner.

A: For 2006 and earlier White Sierra no longer stocks the particular zip compatible fleece. In 2007 White Sierra changed its system compatible fleece to snap compatible (they did this by eliminating the system compatible zippers and using snap tabs for the neck and arms). One of the reasons was because it can be very difficult to match an older jacket to a liner.  When available, snap compatible Fleece can be found at www.theoutdoorgear.com. The fleece is called the El Dorado jacket for Men and the Cornice jacket for Women.